Returns & Refund Policy

TERMS & CONDITIONS - RETURNS POLICY

At Rhinox Active, we are committed to ensuring our customers are completely satisfied with their purchases. If, for any reason, you are not fully satisfied, our straightforward return policy is designed to make the process easy and stress-free.

Domestic Order Returns (Australia)

Start your return here >> Order Number

You have 30 days from the date of delivery to return an item for an exchange or refund.

Refund Process

  • Refunds are initiated once your item arrives at our warehouse and is processed by our Returns Team.
  • Refunds will be issued to your original payment method. Your bank may take 1–3 business days to reflect the amount in your account.

Exchange Process

  • Exchange orders are created once your item arrives and is processed by our Returns Team.
  • If a replacement item is out of stock, we will issue a refund or store credit at our discretion.

If your item cannot be processed through the Returns Portal, please contact us via our support page.

Refund & Return Policy

At Rhinox Active, customer satisfaction is important to us. If you would like to return your product and it is unused and in its original condition, we are happy to accept the return within 30 days of receiving your order.

Please note the following:

  • The item must be undamaged, unused, and in its original packaging.

  • Customers are responsible for covering the return shipping cost for change-of-mind returns (non-defective items).

  • Once we receive and inspect the returned item, we will process your refund to the original payment method within [e.g., 5–10 business days].

If your item arrived damaged or defective, please contact us within [e.g., 48 hours] of delivery so we can assist you promptly.

To initiate a return, please contact our support team at [your email address] with your order number and reason for return.

 

How to Initiate a Return

  1. Contact us via our support page.
  2. Prepare your return with your order number and proof of purchase.
  3. Secure the item(s) in the original packaging, if possible, and include any required documentation.

Refunds

  • You will receive an email notification once your return has been received and inspected.
  • Approved refunds will be processed within 1–3 business days to your original payment method.

Exchanges

  • Exchanges are available for defective or damaged items only.
  • For an exchange of the same product, contact us at hello@rhinoxactive.com.au.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or contact your bank.
  2. Contact your credit card company, as it may take time to post.
  3. If the issue persists, contact us at hello@rhinoxactive.com.au.

Important Notes

  • Ensure all items received are correct. If you receive an incorrect item, do not open it. Opened or tampered items will not be accepted for returns or refunds.
  • If you receive a damaged item, contact us within 4 days of delivery with proof (e.g., photos of the damaged item). Do not dispose of the item, as it may be required for inspection.

Contact Information

For further questions about our return policy, please reach out to us:
Contact Support.

At Rhinox Active, we take pride in the quality of our products. If you are not completely satisfied, we stand behind our promise to provide a full refund.